Why do only a subset of any profession truly excel? Some point to innate talent. Others suggest education. Research doesn’t support either. In The Feedback Breakthrough, you will discover the secret that few have learned: the ability to capitalize on feedback, in all its forms, will do more to drive success than education, talent, or IQ. In this remarkable book, the authors demonstrate the incredible power of feedback. Whether referred to as criticism, advice, or simply feedback, it has the power to build stronger relationships, foster individual growth, improve employee engagement, and drive individual and team performance.

The Feedback Breakthrough will walk you through a simple and powerful step-by-step process for giving and receiving feedback. This process, backed by years of research and real-world experience, will teach you how to get the quality feedback you need to achieve your goals. It will also give you the tools to deliver honest feedback that minimizes blowback while maximizing learning and performance. The straightforward lessons in this book will make you more effective at the office and at home, and the benefits will last a lifetime. As the authors like to say: change a little, gain a lot.

In The Feedback Breakthrough you will learn how to:

• Get the timely feedback you need to reach your goals.
• Handle criticism with less anxiety and frustration.
• Lean into the discomfort and find the hidden gift in ALL feedback, even when that feedback is vague, inaccurate, unfair, or poorly delivered.
• Deliver criticism so as to minimize the blowback from recipients.
• Give honest feedback that helps others learn faster and achieve more.
• Deliver praise that helps others soar to new heights.
• Give feedback that builds confidence and strengthens relationships.
• Adjust the timing and delivery of your feedback to significantly improve employee engagement, customer satisfaction, and business results.
• Use feedback to ensure the success of any organization priority, such as customer services, safety, or quality.
• Establish a feedback culture in your part of the organization.